Get help
En français : Écrivez-nous avec l’adresse utilisée pour vous connecter et expliquez simplement ce qui s’est passé. Aucun identifiant technique n’est nécessaire.
Sign-in and password help
We can resend a welcome message, start a password reset or sign out existing sessions after verifying the request. Staff will never ask for, choose or view your password. Google sign-in passwords remain with Google.
En français : Nous pouvons renvoyer le message de bienvenue, lancer une réinitialisation ou fermer les sessions après vérification. Notre équipe ne demandera jamais votre mot de passe.
Account and offline-payment help
We can confirm an offline payment, record an agreed access period, activate or deactivate modules, and help recover business records. Changes that affect an account require a support reason and are recorded.
When we need temporary access
If fixing customer data requires staff access, an authorised operator opens a support case, records the reason and receives a time-limited grant. Important changes create receipts in the audit trail. We do not browse customer records without a support or administrative reason.
Include these details
- Your sign-in email and business name.
- The module and record involved, if known.
- What you clicked and the message you saw.
- A screenshot without passwords, payment secrets or identity documents.
Privacy or data requests
For access, correction, export or deletion requests, email us with the subject “Privacy request”. We will verify identity before changing or releasing account information. Read our privacy notice.