Get help
En français : Écrivez-nous avec l’adresse utilisée pour vous connecter et expliquez simplement ce qui s’est passé. Aucun identifiant technique n’est nécessaire.
When you can expect a reply
Normal support: we will send the first human response within three business days. A business day is Monday to Friday, excluding public holidays in Mauritius.
Priority or urgent support: this is available only to customers on the highest-priced Obsidian plan then offered by Business Hub Digital Solutions Ltd. We will send the first human response within 12 hours of receiving a qualifying urgent request.
An urgent request means a complete inability to access an active workspace, suspected unauthorised access or data exposure, or a service failure preventing core business use. We confirm priority after triage. These are first-response commitments, not guaranteed resolution times; investigation, recovery or a third-party dependency may require more time.
En français : Pour l’assistance normale, nous enverrons une première réponse humaine dans un délai de trois jours ouvrables. Un jour ouvrable est du lundi au vendredi, hors jours fériés à Maurice. L’assistance prioritaire ou urgente est réservée à la formule Obsidian au tarif le plus élevé et prévoit une première réponse dans les 12 heures pour une demande urgente admissible. Ces engagements concernent la première réponse et non la résolution garantie.
Sign-in and password help
We can resend a welcome message, start a password reset or sign out existing sessions after verifying the request. Staff will never ask for, choose or view your password. Google sign-in passwords remain with Google.
En français : Nous pouvons renvoyer le message de bienvenue, lancer une réinitialisation ou fermer les sessions après vérification. Notre équipe ne demandera jamais votre mot de passe.
Account and offline-payment help
We can confirm an offline payment, record an agreed access period, change suite capacity or optional add-ons, and help recover business records. Changes that affect an account require a support reason and are recorded.
When we need temporary access
If fixing customer data requires staff access, an authorised operator opens a support case, records the reason and receives a time-limited grant. Important changes create receipts in the audit trail. We do not browse customer records without a support or administrative reason.
Include these details
- Your sign-in email and business name.
- The workspace area and record involved, if known.
- What you clicked and the message you saw.
- A screenshot without passwords, payment secrets or identity documents.
Privacy or data requests
For access, correction, export or deletion requests, email us with the subject “Privacy request”. We will verify identity before changing or releasing account information. Read our privacy notice.